Improvements that paid off.

ETA Notification History

A view we created to track how accurate our delivery window is for every stop.

1. The night before, the customer gets a two-hour window for their delivery the next day.
2. On site, the driver taps Arrive in the delivery app. That puts a time stamp in our system.
3. Inside the window = success. If we arrive within the two-hour window we told the customer, it counts.
4. Every day, we measure success % across a high quantity of stops.

One row per day: ETAs sent, how many met the original window, % met, updates sent, and stops with no arrival stamp.

Drill into every stop

The detail view shows each stop: the window we promised, when the driver actually arrived, whether we met it, and how many updates the customer got along the way.

Tap to enlarge. Customer contact info is blurred.